Individual refund review
Refund requests are reviewed individually. We do not offer an unconditional money-back period or promise automatic approval. We consider the transaction, service delivery, reported problem, use of the service and applicable consumer law. Mandatory legal rights are not limited by this policy.
How to request a refund
Email support@tkaitool.com from your account email and include the payment date, receipt or transaction reference, and a description of the problem. Do not send a card number, password or authorization token. We aim to acknowledge complete requests within two business days and will explain the decision after review.
Payment or delivery problems
Contact us if you see a duplicate or incorrect charge, or confirmed payment did not deliver the purchased digital service. We investigate before deciding the appropriate correction or refund. If approved, a refund is normally returned to the original payment method; bank and provider processing times vary.
Cancel a subscription
Open Subscription & Billing in your workspace and choose Manage subscription & billing to open the payment provider portal. Cancel future renewals there. Cancellation normally takes effect at the end of the current paid period; it does not automatically refund the current or previous period. If you cannot access the portal, contact support before the next renewal.
Disconnecting TikTok, leaving the website or submitting a data request is not a substitute for canceling future subscription renewals. Confirm the cancellation status in billing.
Digital service delivery
TKAI Tool delivers software access online after payment confirmation. No physical products are shipped. Contact support if access is delayed or a receipt does not match your account.